Our systems should be fully operational at this point. Our team will continue to monitor for any following side-effects.
Posted Oct 20, 2025 - 16:23 EDT
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 16:00 EDT
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 15:59 EDT
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 14:11 EDT
Monitoring
Our cloud provider has launched a mitigation which are showing early signs of recovering. We are continuing to monitor until we can guarantee full system recovery for all impacted Nulogy systems.
Posted Oct 20, 2025 - 13:51 EDT
Update
Our cloud platform has identified network connectivity issues and isolated their source. They are implementing mitigations, and we are continuing to monitor recovery progress.
The identified effects of the degraded performance are with all updates to the Data Solution as well as realtime updates of operator screen and scoreboard data in the Smart Factory Solution.
All systems are affected by issues with email notifications at this time.
Posted Oct 20, 2025 - 12:51 EDT
Update
We have identified that the outage affecting our public cloud provider have caused a delay in updates to the Data Solution.
Our public cloud provider is actively working to mitigate this issue with urgency.
Posted Oct 20, 2025 - 11:51 EDT
Identified
We are experiencing degraded performance regarding realtime updates of operator screen and scoreboard data due to a region-wide outage of our public cloud provider.
Posted Oct 20, 2025 - 10:50 EDT
Investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Posted Oct 20, 2025 - 10:41 EDT
This incident affected: Shop Floor Solution Training (Background reports and jobs) and Supplier Collaboration Solution Training, Data Solution, Smart Factory Solution.