The incident has been fully resolved. All systems are operating normally. A small number of customers may still see some irregular data regarding moves from the period between November 3rd, 12:30 PM ET and November 4th, 12:30 PM ET. If you notice any lingering issues, please reach out to our support team.
Posted Nov 04, 2025 - 16:42 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2025 - 15:30 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 04, 2025 - 14:02 EST
Update
The team is continuing to investigate issues regarding moving inventory. An attempt at solving the issue was deployed, and the occurrences have decreased, but the team is continuing to investigate to identify the issue.
Posted Nov 04, 2025 - 13:12 EST
Update
The team is continuing to investigate issues regarding moving inventory.
Posted Nov 04, 2025 - 12:08 EST
Update
The team is continuing to investigate issues regarding moving inventory.
Posted Nov 04, 2025 - 11:23 EST
Update
The team is investigating reports of issues regarding moving inventory.
Posted Nov 04, 2025 - 10:13 EST
Investigating
Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.
Posted Nov 04, 2025 - 10:06 EST
This incident affected: Shop Floor Solution NA (Application servers) and Shop Floor Solution EU (Application servers).