Smart Factory is experiencing a temporary slowdown

Incident Report for Nulogy

Resolved

Smart Factory is now fully operational. We will continue close monitoring for any signs of performance degradation.

Posted May 05, 2026 - 18:28 EDT

Update

We have disabled Automatic Downtime Detection at the moment, to assist with isolating the problem. It is also possible that erroneous downtime was reported in the last few minutes for some customers.

Posted May 05, 2026 - 15:10 EDT

Identified

We have identified the cause and are working on a resolution.

Posted May 05, 2026 - 15:07 EDT

Update

We are continuing to investigate this issue.

Posted May 05, 2026 - 15:06 EDT

Investigating

Our Infrastructure team is investigating reports of an incident from our automated monitoring systems. We will update you when we have more information.

Posted May 05, 2026 - 14:57 EDT

This incident affected: Smart Factory Solution.